Playback Issues - Audio/Video & Power

[Kansasmama]

My tv has an error code of insufficient  ply. Please use the provided Roku USB power supply.

in fact it is plugged in to my roku usb power supply so no idea why the error is happening. 
help!

[sunshine1]

Did you get this figured out?

[Marla1]

I didn't change any attachments. I changed the channel. I got back on the right channel but recieved insufficient power. How do I fix the problem?  

[RokuTannerD]

@Marla1  Thanks for the note here. If you are encountering this type of message, we recommend that you use the included wall power adapter to power your device. Some USB ports do not offer enough voltage to properly power your device. 

If you are using the included wall power adapter, we'd recommend trying a different micro-USB cable or power adapter/plug to see if this clears up the issue. If you need more help from there, let us know! 

Thanks,

Tanner