Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Scolli23
Level 9

Episodes end too early, jumps to next episode.

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Any shows I watch on any channel, Netflix ,Hulu , paramount,etc end too soon. About 2 minutes left, and jumps right to next episode. Tried rebooting, cleared cache, I am up to date. This is new been happening for about 5/days now.

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1 Solution

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RokuKariza-D
Roku Employee
Roku Employee

Re: Episodes end too early, jumps to next episode.

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Hello @Scolli23

Thanks for letting us know about the issue you're experiencing. 

Have you tried removing 2 of the affected channels then add them back in? If no, we suggest giving it a shot. To ensure the process is successful, follow the steps below making sure you restart your Roku device before re-installing the channel.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Please keep us posted!

All the best,
Kariza

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2 Replies
RokuKariza-D
Roku Employee
Roku Employee

Re: Episodes end too early, jumps to next episode.

Jump to solution

Hello @Scolli23

Thanks for letting us know about the issue you're experiencing. 

Have you tried removing 2 of the affected channels then add them back in? If no, we suggest giving it a shot. To ensure the process is successful, follow the steps below making sure you restart your Roku device before re-installing the channel.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Please keep us posted!

All the best,
Kariza

View solution in original post

Scolli23
Level 9

Re: Episodes end too early, jumps to next episode.

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fixed thank you Kariza

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