Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Raypiff
Level 7

Earbuds audio doesn’t work for Disney+

Hi,

When earbuds are plugged in to Roku Ultra remote, no audio plays when viewing the Disney+ channel. The sounds are audible when clicking through the menu within Disney+, but no audio plays for any content. When earbuds are unplugged, audio works fine. This doesn’t happen with any other channel. What needs to be changed?

 

thanks!

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