ESPN Channel PlayBack error: " Content not available at this time"
The espn app stopped working a couple of days ago. The app says "okay" once it's launched and then it says "content is not available at this time. Please try again later.". The app is working on the other tvs and the firstick but not he westinghouse roku TV. Any ideas.
1) Log out of ESPN app (in app: Settings/Account Information)
2) Remove the app (Highlight the app, press the Options (*) button on the remote, then Remove)
3) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!
4) Re-install the app
5) Re-login/Re-activate account(s) in app
(Otherwise, settings/cached data associated with the app are left behind and it wont be a clean re-install)
Its also the case that some connections (IPs/IP ranges) were/are being blocked by Disney/Hulu/ESPN, so if this issue persists after reinstall/re-authentication contact them and verify your IP address/POP isnt being blocked.
StreamerUser Roku Community Streaming Expert
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Similar glitches in the past with BBC iPlayer and youtube.
Sometimes because of RokuOS behaviour changes in releases, but also can be due to lack of memory in older devices.
Try to uninstall ESPN and as many other channels as you can tolerate (generally you can add back later but may need to login again). There is one US local TV/cable app and one movie app which you must not delete, not a UK problem so I don't know precisely which. I would also leave YouTube TV subscription app (if you have it) alone.
Then update, restart, add ESPN back. Restart, and try it.
Then add back other apps one by one with restarts to see if ESPN fails again.
I'm sorry to hear about the issue you're running into! I'd be happy to help take a closer look to see how we can help get you up and running.
If you are still having any issues with ESPN and receiving an error message of " Content not available this time" and after following the basic playback troubleshooting steps, kindly provide us the following information:
-Roku device model
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.
I'm also still having this content problem with the ESPN channel, just keeps saying "Okay" at load and then the message "content is not available at this time" - I have done everything, I even did a full factory reset of the device to no avail
Device: Roku TV 7811X
device ID: QK504R977101
Software version: 10.0.0
TRacker ID: 01-273-721
This issue occurs only with the ESPN channel that I've seen so far