Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Doeplu
Level 7

Dolby vision not working with Netflix

I turned my Netflix on yesterday and a show that I was already watching in Dolby vision was not working properly. It was distorted and unwatchable. It work just fine until yesterday.

14 REPLIES 14\
Rockmom
Level 7

Re: Dolby vision not working with Netflix

I’m having the exact same problem, but only on my 65”. My other Roku tv is 55” and movies play just fine on that. On Netflix I can’t watch anything that’s in Dolby vision. This is what picture looks like. 85F47F84-AED1-4213-8BDA-CCB392A84F39.jpeg

 

Rockmom
Level 7

Re: Dolby vision not working with Netflix

I decided to try unplugging TV for at least 30 sec and hot **bleep** if that didn’t do the trick! Hope this helps others with this same dumb issue! 

Abdo
Level 7

Re: Dolby vision not working with Netflix

I have the exact same issue. Did you manage to solve it? 

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JohnCap523
Level 11

Re: Dolby vision not working with Netflix

Having the same issue with brand new TCL Roku tv. Won’t play anything on Apple TV+ (Dolby Vision).

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drewbrz
Level 7

Re: Dolby vision not working with Netflix

have had the same issue. Had to restart the tv in settings and everything works again.

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Denpin
Level 8

Re: Dolby vision not working with Netflix

I turned my Roku TV off and unplugged it for about 10 to 12 minutes and then it worked fine

Denpin
Level 8

Re: Dolby vision not working with Netflix

30 seconds is not long enough I had to unplug mine for 10 to 12 minutes and then it works as good as new don't be visions fine

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Denpin
Level 8

Re: Dolby vision not working with Netflix

Unplug it for 10 to 12 minutes then it works fine after

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mkbnj
Level 8

Re: Dolby vision not working with Netflix

There was an update Feb 21 2022, and I just tried to watch my first Dolby Vision episode. I am getting that "snow" picture. This is on Netflix and Apple TV. Using the built-in Google TV on my Sony, the picture is fine. I have tried powering down for 30 minutes and that does not work. Anyone else having this issue? Any solution? Is is related to the Roku update?

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