Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Dreamweaver1
Level 7

. Does anyone know what I am talking about? And how to fix this aggravating problem?

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Tv powers off after about 5 hours we get a message on the bottom left of our tv that says tv will power off in 5 minutes and this continues until 5 minutes are up then tv shuts off. I use the RUKU remote to turn the TV back on. This did not happen until we purchased the Streambar. This is when this started happening every day. I have tried to figure out what the problem is or what is causing this to happen. It almost like of inactivity but we are watching a show and it does this in the middle of the show we are watching it’s so aggravating. Does anyone know what I am talking about or how to fix it?? 

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StreamerUser
Community Streaming Expert

Re: . Does anyone know what I am talking about? And how to fix this aggravating problem?

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Since you are using the Streambar and not the TV or its apps, you TV may have an auto-off feature enabled in the TV's settings that is causing this.

You didnt mention your TV brand/model # - you'll need to go through the TV's settings and disable that setting.

StreamerUser
Roku Community Streaming Expert

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StreamerUser
Community Streaming Expert

Re: . Does anyone know what I am talking about? And how to fix this aggravating problem?

Jump to solution

Since you are using the Streambar and not the TV or its apps, you TV may have an auto-off feature enabled in the TV's settings that is causing this.

You didnt mention your TV brand/model # - you'll need to go through the TV's settings and disable that setting.

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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Dreamweaver1
Level 7

Re: . Does anyone know what I am talking about? And how to fix this aggravating problem?

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I will check the settings on our tv which is a Pioneer. We have never had this problem with our TV until I hooked up the streambar, so to me it definitely seems more a issue with the streambar.

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StreamerUser
Community Streaming Expert

Re: . Does anyone know what I am talking about? And how to fix this aggravating problem?

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Roku does have a "bandwidth saver" feature that is enabled by default and kicks in after 4 hours of inactivity:  Settings/Network/Bandwidth saver

But, its 4 hours, and 4 hours of inactivity, so this is unlikely to be the source when you are using your streambar.

StreamerUser
Roku Community Streaming Expert

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