Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 9

Distorted Audio

My Roku will, every few days to a week or so, become very distorted in audio. It almost sounds like people are under water. Even the sounds of navigating the menu have this issue. The only thing that temporarily corrects this is rebooting the Roku and has worked 100% of the time.

Unit is connected only to a Sony TV.

Note: Changing any audio setting in options has no effect. 

23 Replies
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Level 17

Re: Distorted Audio

So have you tried Settings/Audio/Menu volume OFF

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
Highlighted
Level 9

Re: Distorted Audio

Yes, it goes away when there is no volume, but unfortunately, my lipreading skills are not all that good. Guess I could read subtitles, but I'd really like sound, especially when watching music programs.

Oh, it also goes away when I turn the TV off, but so does the video.

Highlighted
Level 17

Re: Distorted Audio

Menu volume set to off does not do any of that.

I now know what your problem is.

You have the same problem most malcontents have.

Themselves.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
0 Kudos
Highlighted
Level 9

Re: Distorted Audio

Recommending someone turn off the volume to fix a sound issue sounds more like you are the malcontent. I am an electronics technician specialist for over 35 years. This is a Roku problem, not a me problem.

"menu volume set to off" sounds like a setting to turn off the menu audio. If it is not, then it is a stupid description of the setting. As the audio issue is not restricted to the menu, as I stated, this would not fix the issue.

Also, if somehow turning off the menu volume somehow could resolve an issue of distorted speech in a movie, this would still not be a solution since I want sound on the menu.

0 Kudos
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Level 17

Re: Distorted Audio

Lets understand I was simply trying to help you solve what might be a simple problem.

Toggling that setting has helped many including myself. I dont really care why.

 

@TE5LAsaid "I am an electronics technician specialist for over 35 years."

 

Yes I'm sure you are. Thank you for making my day.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
0 Kudos
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Level 7

Re: Distorted Audio

This has been an issue for me 1-2 times per week since buying my Roku less than a month ago. It only happens right out of the gate when turning on the TV and never all of the sudden during watching. I have the menu volume set to Low. This shouldn't have anything to do with it, but I'll try turning it off and am willing to have no menu "beeps" if it keeps me from having to unplug the Roku and plug it back in every time this occurs. That's been the only thing that fixes it.

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Level 7

Re: Distorted Audio

Restart your Roku to resolve audio distortion.  If it keeps happening repeatedly, reboot your internet. If still happening, contact your internet provider.

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Level 7

Re: Distorted Audio

The only fix for this has been unplugging and rebooting three unit. This started bout 2 months ago on my ultra unit that is a year old. Like others have stated, it starts when first turning on the tv. Never while you're in a movie or show. Wish I had a fix for this other than unplugging it. 

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Level 8

Re: Distorted Audio

I found a fix and posted in another thread https://community.roku.com/t5/Playback-Issues-Audio-Video-Power/Static-noise-crack-popping/td-p/4267... It worked for others as well.

Go to settings -> audio -> audio mode and change from "auto" to "stereo".

Roku has a software bug with the audio mode detection. It's surprising they haven't identified or fixed this bug after years.