Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Pops11360
Level 7

Disney+ wont open and play on Roku Premiere (USA)

When I click on the Disney+ logo it will act like it is going to open but then go back to my home screen (Roku Home Screen)

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MaryFranco
Roku Employee
Roku Employee

Re: Disney+ wont open and play on Roku Premiere (USA)

Hi @Pops11360,

 

Thanks for the post.

 

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

 

Does this clear up the issue you are seeing? Please keep us posted.

 

Thanks,

Mary

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