Playback Issues - Audio/Video & Power

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owenclements
Level 7

Digital noise on certain Fandango Now movies

I have been a long-time Roku user and started using Fandango Now and Ultraviolet when they became available on Roku.  Never had a single problem after purchasing over 70 movies on 3 separate Roku devices.
All of a sudden, after trying to buy and watch The First Man and Bohemian Rhapsody, the movies simply would not play.  All I could get was very colorful digital noise, and no audio at all.  I tried every reset possible on all three Roku devices, different TV's, different HDMI ports, different everything.  Nothing seems to work.  All of my older 70 movies work just fine.
I've been on the phone endlessly with Fandango Now tech support (the worst) and they say it's a Roku issue.  Any ideas?
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1 Reply
Roku Employee
Roku Employee

Re: Digital noise on certain Fandango Now movies

Hi,

Thanks for letting us know about the issue that you are experiencing.

Is Fandango Now the only channel that you observe this issue with? It's possible there may be an issue within the channel itself that the service provider will need to investigate. 

Try removing the Fandango Now channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the Fandango Now channel back once more. Does this clear up the issue you are seeing?

If the issue remains unresolved, I'd recommend reaching out to Fandango Now directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

You can reach them here: https://fandangonow.custhelp.com/app/chat/chat_launch/.

Thanks,
Danny
Danny R.
Roku Forum Moderator
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