Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Cut Off

My tv will turn off and in the middle of a show the ruku box cuts off I have to restart it does anyone know why or what I should do?

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1 Reply
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Roku Employee
Roku Employee

Re: Cut Off

@Veralynn12 

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Is this happening on a specific channel? How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet with the provided cable and adapter?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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