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Gmcgill78
Level 7
‎08-08-2020 12:41 PM

Crackling Sound on Roku channel

Every streaming station is getting a loud crackling sound after about 15 minutes of watching a movie or show. We have to pause the show for up to 15 minutes before it goes away. It is only occurring when I use my Roku. Just started this morning.

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RokuDanny-R
Roku Employee
Roku Employee
‎08-11-2020 12:43 PM

Re: Crackling Sound on Roku channel

@Gmcgill78 

Thanks for the post.

Can you please clarify the issue you are experiencing? Does this issue happen when you are not using the Roku device? Is the issue on a specific channel, or is it only when watching content on the Roku Channel? Have you tried using another HDMI port on your TV or switching out the HDMI cable to connect the device to see if that resolves the issue?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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