Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Fed-up
Level 8

Copy of Chat concerning UPDATE 10.5

sylvia
Thank you so much for the information. we will investigate on this and get back to you once the issue gets resolved.
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Is it possible to roll the software back to version 10.0 when it worked great?
 
sylvia
I can understand your concern, we are working on it Once the issue is resolved you will receive an update regarding this through email.
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Ok, do you have a possible time frame of when that could be?
 
 
sylvia
We are working on it and it will resolve as soon as possible.
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Ok, thanks.
 
sylvia
Your welcome.
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Chat ended
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