Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Connected but not able to do anything

It shows the picture on my tv, the roku light is on but the remote wont cut it on, or do anything. Ive reset it and ive unplugged it. Any suggestions?

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1 REPLY 1\
Community Streaming Expert

Re: Connected but not able to do anything


What is the Roku model number?

By the way, what does "shows the picture" mean? You see the Roku bootup screen? You see the Roku main menu? Explain in detail what's happening.

Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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