My Roku streaming stick failed after only a couple months. I contacted Roku for support detailing the problem. The Warranty Support team ask questions that had they read what I wrote, they already would have had the answers. For example, I told them the screen is black with nothing on it, they wanted a photo attached of my black screen. I told them I tried it on multiple TVs and also used a different device on the same TV, but they asked questions about my TV and if there was power. These are completely stupid questions to ask given the information I provided them. After about 4 rounds of emails, they asked for a phone number to call me. I gave it to them and told them when they could reach me. I never got that phone call. Instead I got an email saying they couldn't reach me despite the fact that they never called me. They then asked again for my phone number, even though I gave it to them. At that point I gave up on them and resolved my warranty the only way I could. I went to the store, bought a new Roku and returned the defective one to the store since the warranty department at Roku is 100% completely worthless!