Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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BigKal24
Level 7

Color scheme error for PS4 and other streaming platforms

Visual error occurred today when playing titles on Netflix or PS4. All picture modes give a very dark, black/ blue hued background. All my settings are normal.

The only mode which works is Movie. Temporary fix applied to change all devices to this mode. 

Appears to be a software error. Only occurs when connected to PS4 or playing titles, not on navigation screens. 

Roku TV ERROR

2 Replies
Elyons
Level 7

Re: Color scheme error for PS4 and other streaming platforms

We are experiencing same issue on our TV. Our Netflix randomly started looking over saturated - went to use PS4 and it’s unusable it’s so dark. Movie mode allows us to use TV still but cannot use PS4 at all. Find any resolution for this? Thanks! 

KingFergy
Level 7

Re: Color scheme error for PS4 and other streaming platforms

Please update us if a solution is found! I'm having the same problem

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