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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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BigKal24
Level 7
‎08-25-2020 09:27 AM

Color scheme error for PS4 and other streaming platforms

Visual error occurred today when playing titles on Netflix or PS4. All picture modes give a very dark, black/ blue hued background. All my settings are normal.

The only mode which works is Movie. Temporary fix applied to change all devices to this mode. 

Appears to be a software error. Only occurs when connected to PS4 or playing titles, not on navigation screens. 

Roku TV ERROR

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2 Replies
Elyons
Level 7
‎12-24-2020 02:24 PM

Re: Color scheme error for PS4 and other streaming platforms

We are experiencing same issue on our TV. Our Netflix randomly started looking over saturated - went to use PS4 and it’s unusable it’s so dark. Movie mode allows us to use TV still but cannot use PS4 at all. Find any resolution for this? Thanks! 

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KingFergy
Level 7
‎12-29-2020 10:54 PM

Re: Color scheme error for PS4 and other streaming platforms

Please update us if a solution is found! I'm having the same problem

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