Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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doublek68
Level 7

Clutters music during initial “control TV” set up

when setting up “control your tv” music is not clear.. when i skip this step the picture is clear but the voices sound like alvin and the chipmunks, very cluttered."  I disconnect the unit and started over with the same results.  I return the first Roku Ultra HDR but this one is doing the same thing. My TV plays fine on other channels with DIRECTV or Blue-Ray player. 

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StreamerUser
Level 20

Re: Clutters music during initial “control TV” set up

Your forum profile indicates you have a Roku 1 Model 2710 - not an Ultra.

What is your model # and firmware version?  (Settings/System/About).

If its a 2710, are you connected via HDMI or Composite?

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