Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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JavyJav
Level 7

Choppy video

Video play is choppy when streaming ESPN, UFC ppv, and Sling tv. Roku shows excellent connection. 

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2 REPLIES 2\
RokuMary-F
Roku Employee
Roku Employee

Re: Choppy video

Hi @JavyJav,

Thanks for reaching out to the Roku community!

If you experience low-quality video or rebuffering on a regular basis across multiple channels:

If you continue to see poor video quality or rebuffering, restart your Roku device.

  • To restart your Roku player, go to Settings > System > System restart.
  • To restart your Roku TV, go to Settings > System > Power > System restart.
  • You can also unplug your Roku device from the power source and plug it back in.

Keep us posted and we'll continue assisting from there if needed.

Thanks,
Mary

 

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JavyJav
Level 7

Re: Choppy video

Thanks for the advice but my internet network is good and I've spoken with roku troubleshooting technicians about this issue and they walked me through every possible fix with no results. Roku engineers are looking into the problem and are going to get back to me. 

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