Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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1michael
Level 7

Choppy sound

I’m experiencing a choppy sound on any channel I watch on roku. The best way to describe the sound is: if a car drives by on a show I’m watching, instead of hearing a smooth “shhhhhhhhhhhhhh” sound, I hear “shh tsh tshhh tsh tsh tsh tshhh tshh.” I have a Roku 2 XD. I’ve tried different HDMI cables and ports, and I hear it from both the TV speakers and wireless headphones, so it’s not the TV speakers. I’ve tried unplugging the roku for both 30 seconds and up to 15 minutes and neither works.
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jeffrok
Level 11

Re: Choppy sound

Could be your Roku is dying.. the XD is a 7 year old model. Even if you just upgrade to a Roku Express, your performance will be so much better. I do recommend the Roku Stick over the Express though.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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