Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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omarso
Level 7

Cannot stop Roku 1 screen from scrolling

My Roku 1 screen keeps scrolling. I have changed the batteries, reset the system, and removed the remotes from the room. None of that has worked. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cannot stop Roku 1 screen from scrolling

@omarso 

Thanks for the post.

Can you please provide us with the Roku device model number? Have you made sure that the remote doesn't have any lodged or jammed buttons?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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