Help

Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
maffy
Level 7
‎11-25-2020 12:51 AM

Cannot select a channel or settings - screen keeps scrolling!

I can't get the scrolling to stop on the Roku home screen, so I cannot get to Settings or any channels.

I don't know how to even begin to troubleshoot this problem.  Is anyone else experiencing this?

0 Kudos
Reply
1 REPLY 1\
makaiguy
Community Streaming Expert
‎11-26-2020 05:03 AM

Re: Cannot select a channel or settings - screen keeps scrolling!

The only time I've ever experienced this, several months ago, all it needed was to restart the Roku. Settings > System > System restart,  or if you can't get enough control to do that, just pull the power cord for a few seconds.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
Reply