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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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maffy
Level 7
‎11-25-2020 12:51 AM

Cannot select a channel or settings - screen keeps scrolling!

I can't get the scrolling to stop on the Roku home screen, so I cannot get to Settings or any channels.

I don't know how to even begin to troubleshoot this problem.  Is anyone else experiencing this?

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makaiguy
Level 21
‎11-26-2020 05:03 AM

Re: Cannot select a channel or settings - screen keeps scrolling!

The only time I've ever experienced this, several months ago, all it needed was to restart the Roku. Settings > System > System restart,  or if you can't get enough control to do that, just pull the power cord for a few seconds.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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