Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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donni8
Level 7

Cannot play from any application on Roku Express

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Every app I start has an error and no app will play.  It begins and about 10 seconds into each show it crashes.  Even the Roku channel shows all videos as expired. ALL videos.  I have followed every article in support. I reset to factory.  I cannot seem to get a live person on the phone. This has been happening for three days now. My Roku Express is only 6 months old and should not be having these problems.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cannot play from any application on Roku Express

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@donni8

Thanks for the posts.

I have responded to the PM that you have sent me.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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7 REPLIES 7\
atc98092
Community Streaming Expert

Re: Cannot play from any application on Roku Express

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No, it should not be having such a problem. How are you powering the Express, with a USB port on the TV or with the wall adapter?

I understand you are saying "all" channels, but please give some examples of the channel and video you're trying to play. 

It's certainly possible that the Express has suffered a failure of some sort. You can send a private message to @RokuDanny-R with your account email address and player serial number (don't post that here in the forum) and he can assist if a warranty replacement is necessary. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee, just another user.
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donni8
Level 7

Re: Cannot play from any application on Roku Express

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I'm plugged into my wall for power.  

Every video I try to play on the Roku channel begins then says it has expired.

Every video I try to play on Hulu begins then gives a playback error.

Every video I try to play on Paramount begins then gives a playback error.

Every video I try to play on Peacock begins then gives a playback error.

It doesn't matter what application I try to play and it doesn't matter which video I try to play, they all begin but then they crash. This has been happening for 3 days now.  I followed every article I can find on support, then I reset to factory.  I do not have this problem with the Firebox I have in the other room. I do not have this problem with the PS3 player.  It is only the Roku.

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atc98092
Community Streaming Expert

Re: Cannot play from any application on Roku Express

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Thanks for that follow up. It will assist @RokuDanny-R quite a bit. From the sounds of it, I do think there's been a hardware failure in your player. But it's well within the warranty period. I have Roku players that are approaching 5 years old that still work fine, so it's not something that I would expect. I even have one that's ten years old that still works, but it's so underpowered it's useless for almost any use. But it does still work. Smiley Happy

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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donni8
Level 7

Re: Cannot play from any application on Roku Express

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Ok, so what can I do about that?  

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atc98092
Community Streaming Expert

Re: Cannot play from any application on Roku Express

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What I provided in my first post. Send a PM to Danny with the information I mentioned, along with the info you've provided here. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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donni8
Level 7

Re: Cannot play from any application on Roku Express

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Ok, I did that.  Thank you.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cannot play from any application on Roku Express

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@donni8

Thanks for the posts.

I have responded to the PM that you have sent me.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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