Playback Issues - Audio/Video & Power

[llc36]

When using Roku app on iPad I cannot receive the video.  All I get is a display of a remote, no channels, etc.  Selecting * on the Roku remote does not give the option of getting a link code as it should according to Help.  .?

[RokuDanny-R · Accepted solution]

@llc36 

Thanks for the inquiry.

What are you trying to display on your iPad?

When using the Roku mobile app on a mobile device, you will be only be able to watch The Roku Channel.

For more information about the the Roku mobile app, visit our Support page here: How do I install the Roku® mobile app?

Thanks,
Danny

[Parkfam]

I am trying to watch the Roku channel but I have the same problem. Just sound, no picture