Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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llc36
Level 7

Can't get display on ipad

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When using Roku app on iPad I cannot receive the video.  All I get is a display of a remote, no channels, etc.  Selecting * on the Roku remote does not give the option of getting a link code as it should according to Help.  .?

 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't get display on ipad

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@llc36 

Thanks for the inquiry.

What are you trying to display on your iPad?

When using the Roku mobile app on a mobile device, you will be only be able to watch The Roku Channel.

For more information about the the Roku mobile app, visit our Support page here: How do I install the Roku® mobile app?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't get display on ipad

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@llc36 

Thanks for the inquiry.

What are you trying to display on your iPad?

When using the Roku mobile app on a mobile device, you will be only be able to watch The Roku Channel.

For more information about the the Roku mobile app, visit our Support page here: How do I install the Roku® mobile app?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Parkfam
Level 7

Re: Can't get display on ipad

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I am trying to watch the Roku channel but I have the same problem. Just sound, no picture

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