My current TV, Roku, headphones, and remote were all working perfectly until about six weeks ago (not sure when things went south). Now when I listen to the tv using my headphones connected to the Roku remote headset port, I get garbled audio mostly when listening to CBS all-access content. and always with JAG and Star Trek NextGen.
My set up is:
- Roku Ultra connected with HDMI cable to TV
- new Samsung 55"
- 4k UHDtv. basic wired headphones (these headphones can SOMETIMES hear content on NON CBS-AA channels
- OTHER HEADPHONES PLUGGED INTO THE ROKU REMOTE HAVE THE SME GARBLED AUDIO PROBLEM AS DESCRIBED above
I can usually hear the soundtrack/music through headphones fine, but I cannot even understand conversations /dialog. One possible clue is that it seems that music seems to be so loud that it overpowers the dialog. if I unplug the headphones, everything sounds fine through the TV speakers, even on CBS-AA.
These headphones work ok sometimes other content, but I like CBAS -AA SHOWS ALOT. (except for ST DISCOVERY). If it was a problem with the CBS all access STREAMING SOURCE, iT WOULD NOT sound ok through the iPhone app-bluetooth set up.
Things ARE consistently terrible using headphones on CBS-AA content though, and that is what I need to fix the most.
As a test, I ran the Roku app on my iPhone and paired a set of Bluetooth headphones to it.it works well that way, but neither my phone nor my headset has enough battery to last through a 2 hr movie.
f it was a problem with the CBS all access STREAMING SOURCE, iT WOULD NOT sound ok through the iPhone app-Bluetooth set up/ right?
My only theory is that the headphone jack on the roku remote is going bad or that the remote is going bad. . Through all my testing, I feel I have ruled out most everything but the roku remote. Is it possible just to get a new compatible remote without having to buy an entirely new roku? Or is that what I have to do?
Without knowing what the problem is, I don't have any way of knowing if buying a new Roku will fix the problem.
One possible clue is that that background music seems to be so loud that it overpowers the dialog some of the time. is that a problem with Left or Right input /output or , Stereo settings somewhere? of course, when I can hear the dialog, it seems low volume and garbled.
Is there something else I should try?
Please give me some ideas to try. The headphones are essential as I watch TV mostly at night when everybody else is asleep.
Thanks
