Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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surfcitytom
Level 7

Buffering on Apple app

I have a strange problem of buffering only when I watch Apple app original programming. My Bestbuy geeks think it’s a software incompatibility - either between Apple and my new Sony OLED, or Apple and Roku. Has anybody else experienced this? Might I be be able to solve it by upgrading to Roku Ultra 2020? Currently using Ultra 2019, purchased in August. 

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makaiguy
Community Streaming Expert

Re: Buffering on Apple app


@surfcitytom wrote:

I have a strange problem of buffering only when I watch Apple app original programming. My Bestbuy geeks think it’s a software incompatibility - either between Apple and my new Sony OLED, or Apple and Roku. Has anybody else experienced this? Might I be be able to solve it by upgrading to Roku Ultra 2020? Currently using Ultra 2019, purchased in August. 


Lots of problems being reported here with the 2020 Ultra, I think I'd hold off for now.

Have you tried reinstalling the channel?

Remove channel

Restart Roku to clear memory (Settings > System > System restart)

Reinstall channel

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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surfcitytom
Level 7

Re: Buffering on Apple app

I tried removing and reinstalling the app, but not refreshing memory. Good tip, but I’m not optimistic. 

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