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OrangeReptar
Level 7
‎01-21-2021 12:44 PM

Broken hdmi extender Roku stick?

I just got the free hdmi port extension for my Roku stick I bought at Walmart and it was making the screen all static and loud. I checked all the hdmi ports with the extender and it did the same thing. It’s plugged in now without the extender cable and it’s working fine. How do I get a new cable? My tv is making the streaming stick hot and I don’t want it to overheat after I just bought it.image.jpg

 

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makaiguy
Community Streaming Expert
‎01-21-2021 01:07 PM

Re: Broken hdmi extender Roku stick?

There's nothing special about the Roku HDMU extension, it's just a short (4 inches or so) HDMI extension cord with an HDMI plug at one end and an HDMI socket at the other. You may be able to find an HDMI extension locally and not have to wait for someone to ship it to you.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

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OrangeReptar
Level 7
‎01-21-2021 01:32 PM

Re: Broken hdmi extender Roku stick?

I just bought it and the protection plan so I was hoping the free extender would work. The stick was so hot I almost burned my fingers taking it off my tv.

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