Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Coskr2010
Level 7

Breaking screen on roku express stick

I am using roku express stick. 

TV Is working fine. But when I use roku, roku screen is breaking.

Could you please help me this issues?16313513931925985555416322169783.jpg

 

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2 REPLIES 2\
DBDukes
Community Streaming Expert

Re: Breaking screen on roku express stick

@Coskr2010 

The Express and the Stick are totally different devices. That can make a difference regarding the steps to take on this issue.

The Stick does not use an HDMI cable; rather, it plugs directly into an HDMI port on the TV.

Non-stick items, including the Express, use an HDMI cable to connect to the TV. This issue can be caused by a bad HDMI cable. It can also be an HDMI port on the TV that's bad. And, it could be the Roku device that's bad.

Try connecting to a different HDMI port on your TV.

Try a different HDMI cable.

Try a different TV.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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makaiguy
Community Streaming Expert

Re: Breaking screen on roku express stick

In addition,

These things are just special purpose computers, and just like their big brothers, sometimes operational problems cans be solved by a system restart.

From the Roku home screen use menu path Settings > System > System restart. (On a Roku TV the menu path is Settings > System > Power > System restart.)

If the problem you're having doesn't let you control the Roku via the remote, you can restart by pulling the power plug for 30 seconds or so then plugging back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

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