Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Eneisen
Level 7

Brand new and won't load!

I've had this Roku for only a week. Was working great and all of a sudden clicking into any show on any channel won't load. It's not internet connection or speed (we have gaming internet quality). I've tried restarting which worked for all of 3 minutes before the show I was watching tried to reload and froze.
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2 REPLIES 2\
misterjynx
Level 7

Re: Brand new and won't load!

Have you tried restarting your router and or modem?

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Eneisen
Level 7

Re: Brand new and won't load!

Yes, it's not the internet. Connection is good and streaming Netflix directly through the same smart TV works, it's just anything through the Roku that won't load.
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