Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Brand new Roku Express keeps crashing

We have a brand new Roku that keeps crashing. It'll play for a few minutes and then suddenly crash and go to a black screen, unresponsive to a remote. It is plugged into a power bar and connected by HDMI to a receiver. We replaced an Apple TV with this device and the Apple TV was fine using all the same ports. We have tried using 720p settings too. 

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