Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Bmellick
Level 7

Blueish screen

TV all of a sudden went to a blueish screen , I can hear it turning on and off but there is no picture. I have tried all the trick and nothing works. I bought it brand new less than a year ago. Very disappointed.

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2 REPLIES 2\
renojim
Community Streaming Expert

Re: Blueish screen

Roku doesn't make the TVs.  You need to contact the manufacturer - Hisense, TCL, onn, Sharp, etc.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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makaiguy
Community Streaming Expert

Re: Blueish screen

You don't say if this is a Roku TV or a non-Roku TV with a separate Roku device connected to it.

You might try unplugging the Roku for a few minutes then plugging it back in and letting it start up again.

If it is a separate Roku device and that doesn't fix it, try doing the same thing with the TV.

All these things are just special purpose computers, and like their desktop brothers, sometimes you just need to start them up to make problems go away.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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