Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Blue screen

I have read the previous answers and have tried unplugging the power and hdmi with no results. My blue screen has the wood game at the bottom of the screen if it helps. I’d appreciate any help you can give. 

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