Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Blue screen only

Anybody have any updates to "blue screen only" issue?

When I turn on my 55" TLC Roku tv all I get is a blue screen. Unable to access menu or anything, for that matter.

Eventually, screen just goes black and tv shuts down, I guess.

Anybody?.... Anybody?...

Bueller?.... Bueller?

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3 Replies
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Level 18

Re: Blue screen only

This sounds like a hardware issue that needs to be referred to the manufacturer of the set.

Roku TV Manufacturer Support Contacts:
https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

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Level 7

Re: Blue screen only

I'm having a similar issue, only I get vertical stripes, mostly green. No sound, no access to the Roku menu, nothing. My TV is working fine otherwise, it's just Roku that isn't working. It's like I've gone back in time to the old black-and-white stripe days when TV service was over for the day (you probably have no idea what I'm talking about... that's ok... I'm old).

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Highlighted
Level 7

Re: Blue screen only

I'm having a similar issue, only I get vertical stripes, mostly green and orange. No sound, no access to the Roku menu, nothing. My TV is working fine otherwise, it's just Roku that isn't working. It's like I've gone back in time to the old black-and-white stripe days when TV service was over for the day (you probably have no idea what I'm talking about... that's ok... I'm old). Tried soft reset. Tried hard reset. Tried plug/unplug. Tried using a different port. Nothing works. I did manage to get the dancy music after the resets, but no visuals but the stripes.

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