Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Netta7
Level 7

Blank screen after I hit any button

My Roku Ultra worked flawlessly for months until 2 days ago.  Now, everything powers on, a menu pops up, and when I hit any button on my remote, I get a blank screen.  The same thing happens when I use our universal remote or the app on my phone.  I tried a full reset and it is still happening in the set up menu.  I hit any button to continue my set up and get a blank screen.  I have to power everything down and turn on again and then I get one click and a blank screen.  Help please!!  I tried searching but couldn’t find a solution for this problem.  Apologies if someone has posted a solution already.  

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3 Replies
DBDukes
Level 16

Re: Blank screen after I hit any button

You said you did a factory reset. Did you hold the reset button for at least 30 seconds. That's critical, and not very apparent unless explicitly told. So, I'm telling.

If you didn't do it that way, try it that way and let us know if that resolves it.

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Netta7
Level 7

Re: Blank screen after I hit any button

Yes I held it for 30 seconds and I know it has reset because it wants me to enter my email for a code.   Unfortunately, as soon as I try, I get the blank screen.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Blank screen after I hit any button

@Netta7

Thanks for the update.

If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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