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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Captain276
Level 7
‎12-21-2020 03:14 PM

Blank Screen Issues

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After power up, the dancing Roku letters appear but then the screen goes blank and the TV reports no input signal. Removed power, reconnected and the same result. Changed HDMI cables, no change. Shutdown TV and restarted, no luck. I tried another media device (not Roku) and it worked normally. I suspect a software issue as I have 2 units that have this problem. Any advice would be appreciated. Thanks!

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makaiguy
Community Streaming Expert
‎12-22-2020 09:32 AM

Re: Blank Screen Issues

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Do you have another tv you can try this on? If so, I suggest you try to set it up there. If you can get it working there, go to Settings > Display type and set it to the actual resolution of the first tv instead of the "auto" setting. When you get the countdown screen click on the "yes" option. Now move the Roku back to the first tv and see if the problem is solved.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert
‎12-22-2020 09:32 AM

Re: Blank Screen Issues

Jump to solution

Do you have another tv you can try this on? If so, I suggest you try to set it up there. If you can get it working there, go to Settings > Display type and set it to the actual resolution of the first tv instead of the "auto" setting. When you get the countdown screen click on the "yes" option. Now move the Roku back to the first tv and see if the problem is solved.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Captain276
Level 7
‎12-22-2020 02:35 PM

Re: Blank Screen Issues

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I do have another TV to try it on and will do that. I will report back with the results. Thanks for the suggestion!

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Captain276
Level 7
‎12-23-2020 11:18 PM

Re: Blank Screen Issues

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That was a great tip and it fixed my problem! Thanks so much for your help troubleshooting this issue! Merry Christmas!

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