Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Re: Black screen with roku streaming stick+

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What is the latest Software Version and Build Number for the Roku software?

 

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Level 7

Re: Black screen with roku streaming stick+

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Same thing happened to me. "Access denied" is what I got. 

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Roku Employee
Roku Employee

Re: Black screen with roku streaming stick+

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@Manyfires4 

Thanks for the note.

Can you please give more details regarding the issue that you are experiencing? What were you doing before you that message? Can you please provide a screenshot of the issue?

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Black screen with roku streaming stick+

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What was I doing right before I got that message that I didn't have access to that link on your website? 

I was clicking on the link Roku provided. 

And no. No screen shots. 

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Roku Employee
Roku Employee

Re: Black screen with roku streaming stick+

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@Manyfires4 

Thanks for the note.

Please be aware that if you do not have access to a post, it has most likely been archived due to its age.

What is the issue that you are experiencing so we can further assist you?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Black screen with roku streaming stick+

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I have an older Sylvania tv. My Roku streaming stick + has been my only source of television.  Suddenly the screen says to change computer's screen resolution. My TV does not have a better resolution.  I am completely out of touch with the world without it. Now is not the time to require upgrades! 

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Level 16

Re: Black screen with roku streaming stick+

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never mind the TV in Roku go to Settings/Display type>> Try Auto detect or maybe 720p.

Roku Ultra ---Ethernet rules---
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