Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Micheel_1
Level 7

Black screen with audiobooks a RCA 70” 4K tv please help

Have a 70” RCA 4K roku it has a black screen with audio I’ve tried the code the Unplugging all the little quick fixes but still no video this tv is not a year old didn’t want to try the reset due to losing apps tht are installed tht will have to pay for if lose them and reinstall

Tags (1)
0 Kudos
1 REPLY 1\
StreamerUser
Level 20

Re: Black screen with audiobooks a RCA 70” 4K tv please help

Go ahead and do the Factory Reset - all your apps will be auto reinstalled though you will have to re-login/re-activate them (apps are account associated)

If the Factory Reset doesnt address the issue, contact RCA since its within warranty:

https://www.rca.com/us_en/television-4-us-en/customer-support-396-us-en

0 Kudos