Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Emiles88
Level 7

Black screen hisense 55 inch

Serial number- 55G1834B5H00382

Model number- 55R6E

Barely 2 years old. I have black screen. Tried the unplugging and rebooting. Tried the combo buttons on remote for reboot. I can hit Netflix button and hear audio but no video at all. Anything else to try? 

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makaiguy
Community Streaming Expert

Re: Black screen hisense 55 inch

Roku only supplies the operating system for a "Roku TV". This sounds like a hardware issue that needs to be referred to the manufacturer of the set.

Roku TV Manufacturer Support Contacts:
https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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