Help

Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Emiles88
Level 7
‎11-27-2020 02:55 PM

Black screen hisense 55 inch

Serial number- 55G1834B5H00382

Model number- 55R6E

Barely 2 years old. I have black screen. Tried the unplugging and rebooting. Tried the combo buttons on remote for reboot. I can hit Netflix button and hear audio but no video at all. Anything else to try? 

0 Kudos
Reply
1 Reply
makaiguy
Level 19
‎11-28-2020 08:20 AM

Re: Black screen hisense 55 inch

Roku only supplies the operating system for a "Roku TV". This sounds like a hardware issue that needs to be referred to the manufacturer of the set.

Roku TV Manufacturer Support Contacts:
https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
Reply