Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 8

Black screen after ads

So I just installed roku ultra a week ago. Just noticed after ads play and when show I'm watching is to come back on, i get a black screen with wheel spinning. Never stops. Have to hit home button and go back into show. Solutions?
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7 Replies
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Level 21

Re: Black screen after ads

What channel is this happening with? Roku themselves are only responsible for a few channels. The rest are all maintained by 3rd party developers, usually the content providers. If it's the Roku Channel, then yes Roku will have to figure it out. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Black screen after ads

This is on the roku channel. Watching a movie. Will go to ads. Plays 1st ad. Screen goes black and top of screen says ad 2 of 4. Nothing happens no longer how long you wait. When you go back to movie by hitting it starts over at the beginning. 

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Level 10

Re: Black screen after ads

I've had this happen (rarely) on a few ad-supported channels.  I assume it is just a "bad" ad, or a problem with the ad server.

Roku 3500X
Roku 4400X
Roku 4661X
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Level 7

Re: Black screen after ads

i am have the same problem here please help me

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Roku Employee
Roku Employee

Re: Black screen after ads

@Marcus314 

Thanks for the note.

Does this issue occur on a specific channel, or does it happen on all channels and an ad plays?

Please keep us posted so we can further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Black screen after ads

This is happening to me but on just one of our TVs.  YouTube Tv

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Highlighted
Level 7

Re: Black screen after ads

I am having the same problem as well and it happens on all the channels. After the ads play the show starts back up but there is no visual of the show. You have to hit the back button and then it will go back to the commercial for a few seconds flip to the beginning of the show then flip back to the commercial for a few seconds and then it will pick up right where you left off. This just recently started did you guys have an update that's not pushing stuff through right?  Super super frustrating please help.

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