Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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maglioni
Level 7

Black rectangle on screen won’t go away

26F27787-72D6-481E-8649-6F61609FF461.jpeg

After our neighborhoods power momentarily went off and on, the Roku Ultra displays a black rectangle at the bottom of the screen. I’ve done a factory reset and it’s still there. I have checked other video sources, only the Roku is affected. 

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6 REPLIES 6\
maglioni
Level 7

Re: Black rectangle on screen won’t go away

Nevermind. It appears to have disappeared. It’s still very curious, though. 

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makaiguy
Community Streaming Expert

Re: Black rectangle on screen won’t go away

I suspect this was something your tv was doing, not your Roku, but I guess we'll never know for sure. Thanks for reporting back so people won't have to waste time asking questions and making suggestions that are no longer needed.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Tia98
Level 7

Re: Black rectangle on screen won’t go away

Mine is doing something very simar, except instead of one large rectangle, its a bunch of small ones scattered across the screen. Its only on the operating system... but somehow the “ad” for movies is unaffected. 
if I go into apps (netflix, HDMI ports) the screen is completely fine.

However, if I change the volume or mute it, the icon that usually shows up in the top right is missing the image within the volume circle.

it happened a couple days ago, then it was fine yesterday, and its happening again today. If anyone had any ideas that would be awesome otherwise I might have to return the TV Smiley Sad

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JDWalton
Level 7

Re: Black rectangle on screen won’t go away

@Tia98 Did you ever figure out a solution to this, or did you end up replacing your tv? I realize it was months ago, but I just got mine and have run into a similar issue with scattered small black bars on the home screen and the issue with the volume icon.

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Tia98
Level 7

Re: Black rectangle on screen won’t go away

Hey!

I can’t remember exactly what I did, if anything but at most I shut it off and unplugged it a few times… I think it just worked itself out!! I hope yours figures itself out too!!

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StreamerUser
Level 20

Re: Black rectangle on screen won’t go away

@JDWalton 

Make sure your TV is in Home mode, not Store/Demo mode.

Also, if your TV has ACR (Automatic Content Recognition), you'll want to disable it (different manufacturers call this different things:  LG=Live Plus, Roku TV=Smart TV experience, etc)

 

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