Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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maglioni
Level 7

Black rectangle on screen won’t go away

26F27787-72D6-481E-8649-6F61609FF461.jpeg

After our neighborhoods power momentarily went off and on, the Roku Ultra displays a black rectangle at the bottom of the screen. I’ve done a factory reset and it’s still there. I have checked other video sources, only the Roku is affected. 

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3 Replies
maglioni
Level 7

Re: Black rectangle on screen won’t go away

Nevermind. It appears to have disappeared. It’s still very curious, though. 

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makaiguy
Level 20

Re: Black rectangle on screen won’t go away

I suspect this was something your tv was doing, not your Roku, but I guess we'll never know for sure. Thanks for reporting back so people won't have to waste time asking questions and making suggestions that are no longer needed.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
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  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Tia98
Level 7

Re: Black rectangle on screen won’t go away

Mine is doing something very simar, except instead of one large rectangle, its a bunch of small ones scattered across the screen. Its only on the operating system... but somehow the “ad” for movies is unaffected. 
if I go into apps (netflix, HDMI ports) the screen is completely fine.

However, if I change the volume or mute it, the icon that usually shows up in the top right is missing the image within the volume circle.

it happened a couple days ago, then it was fine yesterday, and its happening again today. If anyone had any ideas that would be awesome otherwise I might have to return the TV Smiley Sad

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