Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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tamara3636
Level 7

Black frame top and bottom of Movies on Netflix and Disney

All of a sudden some of my movies on Netflix, Prime, and Disney show a black horizontal bar, top and bottom.  Each bar goes from left of the screen to the right, and its height is about 1/5 of the screen.  My television experience is okay on my LG TV, but not the movies.

How do I get rid of these bars.  My aspect for the LG is 16:9.

Thank you.

Stephen

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1 Reply
Strega
Level 12

Re: Black frame top and bottom of Movies on Netflix and Disney

My first guess would be that these are movies filmed in a wider format than 16:9 and they chose not to pan and scan or crop to 16:9.  For example, 2.39:1 is a common movie format and some formats are wider.

Last night I watched a movie on Amazon Prime that was shot in a pretty rare 1.19:1 ratio so it had big black bars to the right and left on my 16:9 TV.

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