Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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rula709
Level 7

Black and white

Today, our player is only streaming in black and white- no color??

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee

Re: Black and white

@rula709 

Thanks for the note.

What Roku model device are you using? Is this happening on a specific channel, or is this occurring with all channels? Have you tried another HDMI port on your TV as well as switching out the HDMI cable used to connect your device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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2191
Level 7

Re: Black and white

Nothing but B&W images on all Roku input like Netflix. My streaming device is old, ca. 2013. It's a model 2720X, ser no. 1RG48S021444. Is there an equivalent newer unit I can order to replace it? Cabling, etc., seems okay.

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