Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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AnimeMom32
Level 7

Black Screen but I can hear it

Hi have a tcl roku tv. I'm not sure what happened but I woke up and the screen is black. I can hear the clicking around but can't see anything. I've done the reset code (home 5 up 1 rewind 2 forward 2) didn't work. I've unplugged for 30sec. 1 min. 5 mins and 30mins. And the screen is still black. If I put my flashlight to the TV I can slightly see the applications. Is there any other way to fix my TV? Or open the back to fix wiring ? Please help

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renojim
Community Streaming Expert

Re: Black Screen but I can hear it

You should contact TCL.  It sounds like the backlight isn't working.

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