Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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DougDC
Level 7

Black Screen On Roku Ultra after Update

I updated my Roku Ultra and after that, the Screen Reboots to the dancing Logo and then goes black repeatedly while the white light just flashes intermittently.

I have moved it to other TVs, swapped out the HDMI cables and am using ONLY the original power supply.

Customer Support is no help and I am fed up with this product.

 

HELP!!!

 

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2 Replies
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Roku Employee
Roku Employee

Re: Black Screen On Roku Ultra after Update

@DougDC 

Thanks for the note. 

We would recommend that you try performing a factory reset on your device.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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DougDC
Level 7

Re: Black Screen On Roku Ultra after Update

Thanks. Will try tonight.

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