Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 8

Re: Bitrate Override Bug in 9.1

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DubTaylor .. I just spent half of the day trying to locate a router that does what you suggest. All of the ones that I have looked at will allow control of the datarate on WIFI connections only. I have not found one that allows rate control on ethernet connections. What am I missing? Are you personally using rate control on your specific Asus router for an ethernet connection?

I am also interested in finding out if anyone ANYONE who is an employee or legal representative of Roku is monitoring this thread. TannerD, who originally posted at the top of this thread has not joined us in this discussion and I believe that he could offer some valuable insight.
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Level 8

Re: Bitrate Override Bug in 9.1

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DubTaylor ... my ISP is the only cable provider allowed in my County by law! This was an FCC action way back. Now that internet service was added, we are stuck. There is no competition here or other reasonable provider that we can go to.

I own the modem/router that I am using but it is from a list that my ISP provides. They will not connect a modem not on that list. Bought it on Ebay .. has been reliable for years.

As to the data cap .. yes, I fully agree with you BUT that's the way it is. My choice is not find another service, without a cap, it's live with it! Again the Roku box has been perfect at controlling the data rate. The link that you provided does not say that the feature never worked, in fact it said the opposite. Also, I proved that it worked just fine. I can read my daily usage from my ISP and I ran this system thru many many tests and using CBS All Access, my data usage was reliably controlled with the data rate setting and I never received additional billing for exceeding the cap until firmware 9.1 came to my Roku box.

I know that even though I paid for and own the Roku box and probably signed away my right to object to the auto firmware download, I contend that I did not give them permission to take away functionality that I was using ... by necessity!
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Level 12

Re: Bitrate Override Bug in 9.1

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What you are more than likely looking for QOS "Quality of Service".  In this you set the maximum bandwidth for the ip address of the device you want to restrict.

EDIT:  What is your current device, maybe we could help you out...
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Level 8

Re: Bitrate Override Bug in 9.1

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Twiceover ...  I am using an Arris TG862 and I have been all over the configuration menus. I understand completely what you are saying but everything I see on this and other modems/routers are configuration screens that allow bit rate settings on WIFI connections ONLY! I have spent the last 5 hours on Google looking for a router that will allow setting the data rate or bandwidth on Ethernet connections and I haven't found one!

And please understand that I am not here to be flogged for having "JUNK" anything in my network. What I have is reliable, the key attribute to internet connection. I am a retired IBM Systems Engineering Specialist who installed PC networks in several very high profile accounts. I am here because a very well functioning Roku box of mine suddenly cost me a chunk of money in data overage charges. I am ticked because the best that has been done is Tanners statement about "not going to like what I hear" and someone telling me that the Roku box never did data rate control and that my router was JUNK or that my problem is with my ISP and that I should set my router controls that do not exist! That's just unacceptable!
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Level 8

Re: Bitrate Override Bug in 9.1

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ALL ... How do I obtain a previous version of Roku firmware? It really is THAT simple!
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Level 12

Re: Bitrate Override Bug in 9.1

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Ya know...  I was going to help.  But never mind it's just not worth it.  You're an IBM Systems Engineer who has installed billion dollar systems made for stability yada yada yada.  Go figure QoS out yourself.
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Level 8

Re: Bitrate Override Bug in 9.1

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twiceover ...  My Roku boxed have just been disconnected and my account closed. If Roku has you representing them in any way, I refuse to to do any further business with Roku.
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Level 18

Re: Bitrate Override Bug in 9.1

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"LarryR" wrote:
ALL ... How do I obtain a previous version of Roku firmware? It really is THAT simple!

Unfortunately, Roku doesn't provide a method of rolling back software, except in unusual situations. I recognize you are having a specific issue, but Roku is just going to tell you that it was an unsupported feature and that it has been removed. What you were told was that the bitrate limit screen hasn't worked for quite some time with site that have adaptive streaming, such as Netflix or Amazon. And no, twiceover, DubTaylor nor myself have any affiliation with Roku other than being just another user, abet with some significant experience with Roku devices. Why that happened to your account, I suggest sending a private message to Tanner or Danny, the two Roku employees that monitor the forum. It's entirely possible that it was just an unfortunate coincidence. 
Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Community Manager
Community Manager

Re: Bitrate Override Bug in 9.1

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[Removed topic content that is against the Roku Forum Guidelines] 

Hi everyone, 

While we appreciate spirited discussion that is constructive, conversations that become harassing, abusive, antagonistic, etc. will not be tolerated. We are always open to hearing thoughts, feedback and suggestions, but inappropriate behavior is not allowed and will result in a loss of access to the Forum. 

I will be closing out this thread. The feedback presented here has been noted and I will be sure to pass it along to the team.

Please keep things respectful and friendly.


Thanks,
Tanner
Tanner D.
Roku Community Manager
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Level 7

Re: Bitrate Override Bug in 9.1

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I am going to echo this response. This should no way be only and internal testing feature. Please fix this issue as soon as possible. Considering going to Firestick too as a result and will not recommend Roku devices to anyone else until corrected.