Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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summersrl
Level 9

Re: Remote Control Battery Status Keeps Displaying on TV

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I don't understand why the mods keep asking these questions. This is a long lived issue that has been documented for several years (my initial post on this is from 2018).  They never can explain why it happens. They finally just replaced my device. That solved the issue......

Tbirdmojo
Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

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Seems this battery icon sticking on is a hardware error. 

I also have the same problems and I’ve also tried all the fixes. 

According to this thread, it appears ROKU Is replacing these units. 

 

May I get mine replaced also? 

atc98092
Community Streaming Expert

Re: Remote Control Battery Status Keeps Displaying on TV

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@Tbirdmojo wrote:

Seems this battery icon sticking on is a hardware error. 

I also have the same problems and I’ve also tried all the fixes. 

According to this thread, it appears ROKU Is replacing these units. 

May I get mine replaced also? 


Send a private message to @RokuDanny-R with your serial number. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee, just another user.
Natiko
Level 8

Re: Remote Control Battery Status Keeps Displaying on TV

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Just hope it’s not like mine where I was told I would have to contact my tv manufacturer who did not care at all.

Spacehunter
Level 7

Re: Battery icon

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Yes, battery icon won't go away. I did make it go away by following everyones instructions. Change batteries and pull power cord out for one minute. Battery icon went away.

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polorb
Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

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Remote message appeared every few days. Now it's appearing constantly and the TV screen freezes. I can't locate a way to contact Roku about this other than the community forum. From what I can tell from the community forum it's a common problem.  

atc98092
Community Streaming Expert

Re: Remote Control Battery Status Keeps Displaying on TV

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@polorb wrote:

Remote message appeared every few days. Now it's appearing constantly and the TV screen freezes. I can't locate a way to contact Roku about this other than the community forum. From what I can tell from the community forum it's a common problem.  


No, it's not a common problem. But for whatever reason there's a small number of users that have seen it. I have no idea if the problem is with the remote or the Roku, but my guess would be the remote. I only have three remotes that use WiFi Direct (the IR remotes can't communicate between the device and the remote), and I've never seen this with any of them. And all three use different model remotes, so I can't say if it's specific to a particular model of remote.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
We-like-cats
Level 8

Re: Remote Control Battery Status Keeps Displaying on TV

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Still having the issue after a year. Is there anything we can do. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Control Battery Status Keeps Displaying on TV

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@We-like-cats 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
We-like-cats
Level 8

Re: Remote Control Battery Status Keeps Displaying on TV

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How do I send you a private message ?

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