Well Klinder... at least you got a reply with things to try! I sent off the requested DM on Monday and haven't heard a thing from them since. After how quickly they responded initially their subsequent silence has been very disappointing. Guess maybe there just isn't a solution to the issue.....
Updates? You're funny. Roku Support dropped me like a hot rock. Much as they did to all who complained about this issue before me. Like you I got a nice "please send us a direct message and we'll put you in touch with our Support team". That was the last I heard from them. I even tried contacting them again. They ignored that outreach as well. Hope you have a better experience.
Thanks for the follow-up here. I'm sorry if we missed reconnecting with you. We've provided your report to our team who was looking into the issue, but we don't have any further updates to share at the moment. I'll have our support team reach out directly to see what other options we have to help.
Okay. It's been six days since RokuTannerD assured me that one of their folks was going to reach out to me on this issue. And, just like time I got such a promise.... I've heard nothing from them. I don't know why they don't just say they haven't a clue how to fix the issue nor why they continue to promise a level of support/assistance they have no intention of actually providing.
@summersrl Thanks for following up. I double checked, and our support team did reach out to you on January 29th as stated.
Please take a look in your email spam/junk folders to see if you missed our message. If you still aren't seeing it, please send me a private message with your preferred contact phone number and I will have our support team reach out again.