Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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klinder
Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

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I don't think that's it.  I've tried two different brands, both brand new.  Thanks, though.

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RokuTannerD
Level 19

Re: Remote Control Battery Status Keeps Displaying on TV

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@klinder Thanks for the details. Please send me a private message with your Roku's serial number from Settings>System>About and I'll help take a closer look. 

 

Thanks,

Tanner

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klinder
Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

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Thanks, Tanner.  I gave up... don't have the time or effort to deal with it.  I called support and sent it in for replacement.  Hoping that it is a defect and a new unit fixes the problem.  We'll see.  Thanks for your help.

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jimcat
Level 7

Re: Battery icon

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Is it in the upper right corner?Almost looks like a circle with a usb or battery icon in the middle?

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BellusLupus
Level 7

Re: Battery icon

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I had the same problem. It's a low battery icon. New batteries in the remote and then resetting the box made it go away.

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summersrl
Level 9

Re: Remote Control Battery Status Keeps Displaying on TV

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I am experiencing this same issue: Battery status icon continues to pop up in the top right corner of the screen every 3 - 5 minutes. Currently the battery percentage shows as 100%. This has been a consistent issue since purchase (September/October 2019). Any thoughts as to how to get this to stop appearing (or appearing only when the battery is low) will be greatly appreciated.

RokuTannerD
Level 19

Re: Remote Control Battery Status Keeps Displaying on TV

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@summersrl  Thanks for the note. Could you please provide more information about which model of Roku device you are using when you encounter the issue? Have you tried rebooting both your Roku device and your wireless router/modem by disconnecting the power to both devices for a few minutes, then reconnecting, to see if this helps? 

If not, please send me a private message with your Roku account email address and the serial number fo your Roku device from Settings>System>About and I'll help get you in touch with our support team directly. 

 

Thanks,

Tanner

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summersrl
Level 9

Re: Remote Control Battery Status Keeps Displaying on TV

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Thanks for the response, Tanner. I will follow up with a DM with the specifics you requested. For others who may stumble upon this thread let me provide a bit of clarification here.....

1. I have (and use) several Roku devices including two Roku Ultras, a Roku Stick+ and Roku Express+. This issue impacts one of the two Roku Ultras.

2. I have rebooted the Roku Ultra. Given I have three other Rokus that do not have this issue I have not rebooted my network. Rebooting the Ultra did not resolve the issue.

Anyway, I'll forward my email and serial number to you shortly.

 

Tivoburkee
Community Streaming Expert

Re: Remote Battery Icon

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Because you think it shouldn't be dead in such a short time period, doesn't mean they aren't. Go into settings> remote & devices> remote in use> about what's the battery percentage?

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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klinder
Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

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I could never get anything that was recommended to me as a resolution to work.  I finally sent the unit back and got a replacement which seems to be working fine.  Glad to know I am not the only one with this problem.

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