Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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seablue4u
Level 7

Battery icon

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Why am I seeing a battery icon on my roku screen on every app? Netflix, starz, prime etc? And how do I make it go away? I tried to take the batteries out and put them back in but that didn't work. 
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BellusLupus
Level 7

Re: Battery icon

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I had the same problem. It's a low battery icon. New batteries in the remote and then resetting the box made it go away.

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jeffrok
Level 13

Re: Battery icon

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Did you restart your Roku? Are you sure it's not a battery icon being sent from the TV and not the Roku? Maybe it has a smart remote as well.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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twiceover
Level 13

Re: Battery icon

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So you took out the batteries and put the same ones back in?  I believe that sign means your remote needs NEW batteries.
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klinder
Level 7

Remote Control Battery Status Keeps Displaying on TV

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My Roku Ultra keeps displaying the battery status in the upper right corner of my TV -- pops up about once every 3-5 minutes.   It is annoying.  I have fresh batteries in the remote control unit and the pop up on the display shows the battery at full charge.

Why does this battery message keep popping up and how do I get it to stop.

 

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atc98092
Level 21

Re: Remote Control Battery Status Keeps Displaying on TV

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I've never seen that with mine. The only time I ever see the status window is immediately after the remote has linked to the player, usually right after a reboot. I'm wondering if network interference is causing your remote to lose connection and then reconnect. It's a long shot, but you might try changing the channel your WiFi uses. Even if your Ultra is hard wired, the remote still uses the same WiFi frequencies as your wireless router. Changing the channel might clear up the issue. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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RokuTannerD
Level 19

Re: Remote Control Battery Status Keeps Displaying on TV

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Thanks for letting us know what you're seeing. A few questions here: 

- Are you pressing any buttons on your remote when you see this indicator appear? 

- Are you using private listening on your remote, plugging headphones into the remote to listen?

- Have you tried unplugging your Roku Ultra from power for a minute, and taking the batteries out of your remote, then plugging the device back in and reinserting the batteries to see if this clears up the issue? 

- When did this issue first start occurring? 

With more information, we can continue investigating from there. 

 

Thanks,

Tanner

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klinder
Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

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Thanks for the reply.  To answer your questions:

 

A)  I am not pressing any buttons on the remote.  It is sitting on a coffee table.  The message appears randomly, about every 4-6 minutes and displays the words "remote control" along with an indicator of the battery status.

B)  I am not using it to listen to anything -- i.e., not using the headphone port

C)  I've unplugged the Roku Ultra, the HDMI, the Ethernet Cable, replaced the remote batteries... numerous times.  Nothing works.  Same problem.

D)  It's been occurring for a while now, I don't exactly remember when it started, but we are now using it more often in our family room, so it's rather annoying that it continues to pop up all the time.  

 

 

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Tivoburkee
Level 21

Re: Remote Control Battery Status Keeps Displaying on TV

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Is there more then one remote paired to ultra? Might be sitting in draw with low batteries?  Go into the setting to remote, click on remote in use, then about, what does it say the battery percentage is?

Edmund
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klinder
Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

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Thanks... only one remote paired with the Roku Ultra and it is the Roku remote.  Battery percentage is at 100%.  Sigh.  

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alexashen
Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

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I have no idea. Maybe there is something wrong with your battery.

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