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Is it in the upper right corner?Almost looks like a circle with a usb or battery icon in the middle?
I have this problem, I changed batteries and it shows full charge, but remote won’t work, Roku app works fine, but not remote. Turned wifi off and on, reset roku box etc...still no good
I tried new batteries in remote. That corner battery icon still on, sometimes green, sometimes white, always annoying! When you say reset the box what exactly is that process? Just pulling 2 connection wires out?