Playback Issues - Audio/Video & Power

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Hasan123
Level 7

Bandwith saver has been switched off but YouTube will stop playing after 4 hours

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I have switched off the bandwidth saver but after 4 hours of YouTube playing non stop it will go back to the homepage. Can I please get some help to stop this happening as it it very annoying. Many thanks hasan 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Bandwith saver has been switched off but YouTube will stop playing after 4 hours

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Hey @Hasan123

Thanks for letting us know about the issue you're experiencing.

Please be advised that some streaming channels employ their own mechanism to cease data usage after a specific period of inactivity. These features will not be affected when you disable Bandwidth Saver on your Roku. 

We recommend reaching out to YouTube support directly to see if they have any additional settings within their channel that may allow the functionality you are looking for.

You can contact them here: YouTube Support

Feel free to check this Support article to learn more about Bandwidth Saver on Roku: How do I use Bandwidth Saver to avoid going over my internet data cap?

I hope this helps. 

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: Bandwith saver has been switched off but YouTube will stop playing after 4 hours

Jump to solution

Hey @Hasan123

Thanks for letting us know about the issue you're experiencing.

Please be advised that some streaming channels employ their own mechanism to cease data usage after a specific period of inactivity. These features will not be affected when you disable Bandwidth Saver on your Roku. 

We recommend reaching out to YouTube support directly to see if they have any additional settings within their channel that may allow the functionality you are looking for.

You can contact them here: YouTube Support

Feel free to check this Support article to learn more about Bandwidth Saver on Roku: How do I use Bandwidth Saver to avoid going over my internet data cap?

I hope this helps. 

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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